Mobile Tech Advisor - Customer Solutions

T-MOBILE USA, Inc.; Ruskin (FL); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, helping them choose and understand technology and service options. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Success relies on strong customer interaction, adept use of digital tools, and effective service-plan recommendations, with a focus on satisfaction, loyalty, and teamwork across store channels.

Qualifications

• High School Diploma or GED required.
• Preferred 6 months of customer service or sales experience in a retail environment.

Responsibilities

• Deliver personalized technology and service solutions by leveraging customer insights.
• Demonstrate network coverage and product features using digital tools to aid understanding.
• Complete training to stay current on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer journey.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience (preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, helping them choose and understand technology and service options. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Success relies on strong customer interaction, adept use of digital tools, and effective service-plan recommendations, with a focus on satisfaction, loyalty, and teamwork across store channels.