Retail Tech Advisor

T-Mobile; Baldwin Park (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and assisting with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, while developing skills in customer interaction and digital tools. This role includes training and growth opportunities with a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and assisting with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, while developing skills in customer interaction and digital tools. This role includes training and growth opportunities with a comprehensive benefits package.