Mobile Tech Advisor

T-Mobile US Inc.

New York (NY)

On-site

USD 24,000 - 35,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

401(k)

Stock grants

Stock purchase plan

PTO & holidays

Parental leave

Family leave

Back-up care

Family support

Tuition assistance

Disability insurance

Life insurance

Long-term care insurance

Transit discounts

Pet insurance

Commuter programs

Job summary

T-Mobile US Inc. is seeking a Mobile Associate who excels in customer service and sales within a fast-paced retail environment. You will engage customers, explain technology and service options, and help them choose plans and devices that fit their needs.

Access to training and digital tools supports learning, while opportunities for advancement and stock-based rewards reinforce a strong, team-oriented culture at T-Mobile. This role emphasizes customer satisfaction and loyalty.

Qualifications

High school diploma or GED required.
6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.