Mobile Tech & Service Advisor

T-Mobile; Owings Mills (MD); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Family building benefits

Mobile service and home internet perks

Job summary

T-Mobile is hiring for a role in its retail operations, focusing on helping customers with technology and service options in a fast-paced setting. The position emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey.

The role requires strong communication, problem solving, and sales skills, with emphasis on customer satisfaction and teamwork across channels.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork Orientation

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in its retail operations, focusing on helping customers with technology and service options in a fast-paced setting. The position emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey.

The role requires strong communication, problem solving, and sales skills, with emphasis on customer satisfaction and teamwork across channels.