Mobile Tech Advisor

T-Mobile; Fort Worth (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Job summary

T-Mobile in Fort Worth, TX is seeking a Mobile Associate to engage customers, demonstrate devices and services, and deliver personalized technology solutions in a fast-paced retail setting.

This role emphasizes training completion, strong communication, and problem solving to build loyalty and ensure a seamless customer experience. Candidates should have a High School diploma and at least 6 months of retail/customer service exposure.

Qualifications

• Change agility and a proactive customer service mindset are required.
• Strong communication and problem-solving skills are essential.
• Ability to engage customers and drive sales in a retail environment.
• Candidates should be at least 18 years old and legally authorized to work in the US.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Tools

POS/retail systems

Job description

T-Mobile in Fort Worth, TX is seeking a Mobile Associate to engage customers, demonstrate devices and services, and deliver personalized technology solutions in a fast-paced retail setting.

This role emphasizes training completion, strong communication, and problem solving to build loyalty and ensure a seamless customer experience. Candidates should have a High School diploma and at least 6 months of retail/customer service exposure.