Mobile Store Expert – Tech-Savvy Customer Advocate

T-MOBILE USA, Inc.; Kansas City (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Stock purchase plan

Annual stock grant

Job summary

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to be the face of our brand inside a warehouse/club kiosk. You will energize interactions, educate customers, and showcase the value of our member benefits while delivering outstanding service in a busy retail setting.

Join a culture that values energy, learning, and customer connection. The role offers training, benefits, and opportunities to grow within a fast-paced environment where technology and customer needs evolve daily.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to be the face of our brand inside a warehouse/club kiosk. You will energize interactions, educate customers, and showcase the value of our member benefits while delivering outstanding service in a busy retail setting.

Join a culture that values energy, learning, and customer connection. The role offers training, benefits, and opportunities to grow within a fast-paced environment where technology and customer needs evolve daily.