Mobile Store Specialist: Tech & Customer Experience

T-Mobile; Bristol (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

T-Mobile is seeking Store-in-Store Mobile Associates to be the face of our brand inside a warehouse/club kiosk setting, bringing energy and expertise to every customer interaction in a high-traffic retail environment.

You will engage customers, complete training on store processes, and build relationships to drive sales while delivering outstanding service and ensuring customers stay connected.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma/GED

Job description

T-Mobile is seeking Store-in-Store Mobile Associates to be the face of our brand inside a warehouse/club kiosk setting, bringing energy and expertise to every customer interaction in a high-traffic retail environment.

You will engage customers, complete training on store processes, and build relationships to drive sales while delivering outstanding service and ensuring customers stay connected.