Mobile Store Associate - Customer-Centric Tech Sales

T-Mobile; Katy (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring a Mobile Associate to engage customers in a high-traffic retail setting, educate them on our products, and demonstrate value through solution-based selling. You will use digital tools to meet customer needs, complete in-store training, and help onboard customers while supporting store operations.

Ideal candidates have a High School Diploma/GED and experience in customer service or sales. The role offers benefits and opportunities to grow within the Retail Team.

Qualifications

• Coaching, communication and selling skills for a high-traffic retail setting.
• Ability to educate customers on services and products.
• Skill in using digital tools to assist customers and complete transactions.

Responsibilities

• Proactively engage customers in a busy retail environment, educate on T-Mobile solutions.
• Use digital self-serve tools to identify needs and demonstrate value of products.
• Complete training on in-store processes and onboard customers, supporting store operations.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to engage customers in a high-traffic retail setting, educate them on our products, and demonstrate value through solution-based selling. You will use digital tools to meet customer needs, complete in-store training, and help onboard customers while supporting store operations.

Ideal candidates have a High School Diploma/GED and experience in customer service or sales. The role offers benefits and opportunities to grow within the Retail Team.