Mobile Associate: Tech-Savvy Customer Champion

T-Mobile; Asheville (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile is seeking a Mobile Associate, Store-in-Store, to engage customers in a fast-paced retail setting, educate on T-Mobile products, and drive sales. You will use digital tools, identify customer needs, and demonstrate solutions while delivering exceptional service and support.

The role emphasizes relationship-building, product knowledge, and a customer-centric approach to exceed sales targets and ensure satisfaction in a dynamic environment.

Qualifications

• Coaching and communication skills required; strong customer-focused mindset.
• Experience in consultative selling and educational customer interactions.
• Ability to explain product value and educate customers.

Responsibilities

• Engage customers in a high-traffic retail environment using digital tools.
• Identify needs and demonstrate value of T-Mobile solutions and services.
• Learn products and processes; onboard customers and support store operations.
• Build rapport, drive sales activity, and foster customer loyalty.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Sales

Sales Techniques

Sales Prospecting

Customer Referrals

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate, Store-in-Store, to engage customers in a fast-paced retail setting, educate on T-Mobile products, and drive sales. You will use digital tools, identify customer needs, and demonstrate solutions while delivering exceptional service and support.

The role emphasizes relationship-building, product knowledge, and a customer-centric approach to exceed sales targets and ensure satisfaction in a dynamic environment.