Mobile Solutions Specialist - Store-in-Store

tmobile; Shenandoah (TX); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile in the United States is hiring Mobile Associates for Store-in-Store roles. You will engage customers in a busy retail setting, educate them on Wireless solutions, and leverage self-serve tools to demonstrate value.

Training on products, processes, and systems ensures you stay customer-ready and ready to onboard new customers. Expect to build relationships with local leadership, drive sales activity, and meet quality-of-sale metrics while providing excellent service in a dynamic

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Engages with customers in a high-traffic retail environment, educating and showcasing T-Mobile solutions.
• Leverages digital self-serve tools during interactions and onboarding.
• Identify customer needs and apply solution-based selling to demonstrate value.
• Attend training on in-store experience, products, and processes; stay customer-ready.
• Build relationships with nearby teams and assist with account setup and device support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile in the United States is hiring Mobile Associates for Store-in-Store roles. You will engage customers in a busy retail setting, educate them on Wireless solutions, and leverage self-serve tools to demonstrate value.

Training on products, processes, and systems ensures you stay customer-ready and ready to onboard new customers. Expect to build relationships with local leadership, drive sales activity, and meet quality-of-sale metrics while providing excellent service in a dynamic