Mobile Solutions Specialist - Stock Grants & Growth

T-Mobile US Inc.; Surprise (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a Retail Sales Associate to engage customers in a fast-paced store environment and represent the brand at partner locations. You will identify customer needs, demonstrate wireless solutions, and leverage digital tools to drive sales and service excellence.

The role emphasizes solution-based selling, training, and delivering high-quality customer experiences to support loyalty and store performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Experience in wireless or digital services is a plus.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to onboard customers effectively.
• Complete ongoing training and stay up-to-date on products and processes.
• Build rapport with customers through personalized interactions and follow-up to enhance loyalty.
• Collaborate with nearby store leadership to support account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening/closing, and reporting lost assets.
• Other duties as assigned by management.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Sales Associate to engage customers in a fast-paced store environment and represent the brand at partner locations. You will identify customer needs, demonstrate wireless solutions, and leverage digital tools to drive sales and service excellence.

The role emphasizes solution-based selling, training, and delivering high-quality customer experiences to support loyalty and store performance.