Mobile Solutions Specialist — Stock Grants

T-MOBILE USA, Inc.; Morris Plains (NJ); On-site; USD 39,000 - 64,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

At T-Mobile USA, Inc., a role in retail operations supports customers by guiding their technology choices and service needs in a fast-paced setting. You’ll use digital tools to show network coverage and benefits, build relationships, and complete training to stay current on products and processes.

Successful candidates have a High School Diploma or GED and some customer service or sales experience. This is a dynamic, customer‑facing position with room for growth and benefits.

Qualifications

• High School Diploma or GED required.
• At least 6 months in customer service or retail sales preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a role in retail operations supports customers by guiding their technology choices and service needs in a fast-paced setting. You’ll use digital tools to show network coverage and benefits, build relationships, and complete training to stay current on products and processes.

Successful candidates have a High School Diploma or GED and some customer service or sales experience. This is a dynamic, customer‑facing position with room for growth and benefits.