Mobile Solutions Specialist (Stock Grant Eligible)

T-MOBILE USA, Inc.; Minot (ND); On-site; USD 55,104,000 - 63,370,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations and help customers choose the right technology and service plans.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment. You'll develop skills in customer interaction, digital tools, and service recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Ability to use digital tools and learn retail processes and wireless technology solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Engaging People

Teamwork Orientation

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

6 months of customer service/sales experience (retail)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations and help customers choose the right technology and service plans.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment. You'll develop skills in customer interaction, digital tools, and service recommendations, with success measured by customer satisfaction and knowledge proficiency.