Mobile Solutions Specialist — In-Store Plans

T-Mobile; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Dental and vision insurance

Tuition assistance

Commuter benefits

Mobile service discounts

Job summary

T-Mobile is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and friendly communication.

The role emphasizes customer satisfaction, teamwork, and a willingness to learn. You will complete required training, participate in incentive programs, and grow toward a Mobile Expert role as you gain

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Change Agility

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and friendly communication.

The role emphasizes customer satisfaction, teamwork, and a willingness to learn. You will complete required training, participate in incentive programs, and grow toward a Mobile Expert role as you gain