Mobile Solutions Specialist — Tech, Plans & Stock Growth

T-Mobile; Woodburn (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to the overall customer experience and company goals.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to the overall customer experience and company goals.