Mobile Solutions Associate - In-Store Tech & Service Advisor

T-Mobile; Union Gap (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Employee Stock Purchase Plan

Paid Time Off

Annual Stock Grant

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is hiring to support retail operations, helping customers with technology and service solutions in a fast-paced setting. You will use digital tools to show network coverage and benefits while building customer relationships and completing training for products and processes.

Role includes hands-on demonstrations, a structured training path, and opportunities for growth with annual incentives and stock grant eligibility. Equal opportunity employer with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems and processes.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations, helping customers with technology and service solutions in a fast-paced setting. You will use digital tools to show network coverage and benefits while building customer relationships and completing training for products and processes.

Role includes hands-on demonstrations, a structured training path, and opportunities for growth with annual incentives and stock grant eligibility. Equal opportunity employer with comprehensive benefits.