Mobile Solutions Specialist - In-Store & Customer Advocate

T-Mobile; Maplewood (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Training pay

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to actively engage customers in-store, educate them on products, and drive sales within National Sales partner locations.

You’ll use digital tools to demonstrate value and build lasting relationships with customers. This role emphasizes customer service, learning the in-store experience, meeting sales metrics, and collaborating with store leadership to ensure a top-notch customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience; retail preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment.
• Use digital tools to educate customers and showcase the value of T-Mobile solutions.
• Follow up with customers, manage referrals, and build relationships to drive sales.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to actively engage customers in-store, educate them on products, and drive sales within National Sales partner locations.

You’ll use digital tools to demonstrate value and build lasting relationships with customers. This role emphasizes customer service, learning the in-store experience, meeting sales metrics, and collaborating with store leadership to ensure a top-notch customer experience.