Mobile Solutions Sales Associate

T-MOBILE USA, Inc.; Utica (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Flexible spending account

Tuition assistance

Commuter and transit programs

Discounts on mobile service & home 인터넷

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for Store-in-Store environments. You will engage customers in high-traffic retail settings, educate on solutions, and demonstrate the value of T-Mobile products while delivering an exceptional shopping experience.

You'll use digital tools, onboard customers to self-serve options, and partner with nearby stores to expand coverage. The role emphasizes customer obsession, relationship building, and meeting sales metrics in a dynamic team.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Educate customers and showcase the value of T-Mobile solutions using digital tools.
• On-board customers to self-serve options and deepen relationships to drive sales.
• Follow up with customers, capture referrals, and manage Be Back processes.
• Collaborate with nearby store locations to support customer experiences.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for Store-in-Store environments. You will engage customers in high-traffic retail settings, educate on solutions, and demonstrate the value of T-Mobile products while delivering an exceptional shopping experience.

You'll use digital tools, onboard customers to self-serve options, and partner with nearby stores to expand coverage. The role emphasizes customer obsession, relationship building, and meeting sales metrics in a dynamic team.