Mobile Solutions Specialist - Elevate Customer Experience

T-Mobile; Wheaton (MD); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Job summary

T-Mobile in the United States is hiring a Mobile Expert to assist customers with product selections, explain features, and deliver a standout shopping experience in a fast-paced store environment.

Ideal candidates have a high school diploma and 12+ months of mobile retail experience. You’ll work with a team, use in-store systems, and participate in ongoing training to become a subject matter expert on T-Mobile offerings.

Qualifications

• High School Diploma or GED required.
• 12+ months of mobile retail experience.
• Strong customer service and upselling skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works with team to build a culture of sales and service.
• Drives sales while resolving customer issues.

Skills

Customer Service

Retail Sales

Communication

Multi-tasking

Problem Solving

Training Ability

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring a Mobile Expert to assist customers with product selections, explain features, and deliver a standout shopping experience in a fast-paced store environment.

Ideal candidates have a high school diploma and 12+ months of mobile retail experience. You’ll work with a team, use in-store systems, and participate in ongoing training to become a subject matter expert on T-Mobile offerings.