Mobile Solutions Specialist

T-Mobile; Glendale (DE); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Tuition assistance

Disability insurance

Life insurance

Transit benefits

Pet insurance

Commuter benefits

Job summary

T-Mobile is hiring for a retail associate role in the United States. This position focuses on assisting customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through the journey.

It emphasizes customer satisfaction, product understanding, and digital resource usage. Eligible candidates will have a High School Diploma or GED and may have 6 months of prior retail experience in customer service or sales.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a retail associate role in the United States. This position focuses on assisting customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through the journey.

It emphasizes customer satisfaction, product understanding, and digital resource usage. Eligible candidates will have a High School Diploma or GED and may have 6 months of prior retail experience in customer service or sales.