Mobile Solutions Specialist — Elevate Customer Experience

T-Mobile; Charlotte (MI); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a retail associate role in the United States. You will engage customers, demonstrate technology and service options, and guide them through the shopping journey with a focus on product knowledge and digital tools.

Ideal candidates have strong communication, problem solving, and teamwork skills, with at least 6 months of retail customer service or sales experience. Roles include on-the-floor training and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail setting preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Teamwork Orientation

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail associate role in the United States. You will engage customers, demonstrate technology and service options, and guide them through the shopping journey with a focus on product knowledge and digital tools.

Ideal candidates have strong communication, problem solving, and teamwork skills, with at least 6 months of retail customer service or sales experience. Roles include on-the-floor training and opportunities for growth within the company.