Mobile Solutions Specialist

T-Mobile; West Valley City (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) matching

Employee stock grants

Employee stock purchase plan

Paid time off and up to 12 paid U.S.‑f

Job summary

T-Mobile USA, Inc. is seeking a Mobile Expert to join our Retail Team of Experts. You will serve customers, demonstrate devices and services, and ensure a best-in-class experience while achieving sales and customer satisfaction goals.

You will live and breathe the T-Mobile brand, use digital tools on the floor, and participate in ongoing training to stay ahead of product and process changes. This role offers growth within the Un-carrier culture and competitive benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience (Preferred)
• Retail environment experience (Preferred)

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• M akes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Expert to join our Retail Team of Experts. You will serve customers, demonstrate devices and services, and ensure a best-in-class experience while achieving sales and customer satisfaction goals.

You will live and breathe the T-Mobile brand, use digital tools on the floor, and participate in ongoing training to stay ahead of product and process changes. This role offers growth within the Un-carrier culture and competitive benefits.