Mobile Retail Specialist – Elevate Customer Tech Experience

T-MOBILE USA, Inc.; Kaukauna (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associates in a fast-paced retail environment to develop product knowledge, demonstrate technology, and guide customers through their shopping journey. You will build skills in digital tools and service plan recommendations as you help customers choose the right solutions.

The role emphasizes customer interaction, teamwork, and ongoing training, with opportunities to grow within a people-first culture and extensive benefits at T-Mobile.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Customer Problem Solving

Teamwork

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associates in a fast-paced retail environment to develop product knowledge, demonstrate technology, and guide customers through their shopping journey. You will build skills in digital tools and service plan recommendations as you help customers choose the right solutions.

The role emphasizes customer interaction, teamwork, and ongoing training, with opportunities to grow within a people-first culture and extensive benefits at T-Mobile.