Mobile Solutions Specialist — Dynamic Retail Tech & Service

T-Mobile; Manassas (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Family building benefits

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate (Store-in-Store) to energize our National Sales partner locations with the T-Mobile brand. You’ll engage customers, demonstrate solutions, and help them self-serve via the T-Mobile app and digital tools.

You’ll complete in-store training, learn products and processes, and collaborate with nearby stores to onboard customers. The role requires a High School Diploma/GED and 6 months of customer service or sales experience; excellent communication and

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Skills

Customer service

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate (Store-in-Store) to energize our National Sales partner locations with the T-Mobile brand. You’ll engage customers, demonstrate solutions, and help them self-serve via the T-Mobile app and digital tools.

You’ll complete in-store training, learn products and processes, and collaborate with nearby stores to onboard customers. The role requires a High School Diploma/GED and 6 months of customer service or sales experience; excellent communication and