Mobile Solutions Specialist

T-MOBILE USA, Inc.; Santa Ana (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to support retail operations, engaging customers and guiding them to personalized device and service solutions in a fast-paced setting.

Role emphasizes customer service, sales, and hands-on product demonstrations with digital tools to show network coverage and benefits. Training starts immediately, with stock grants and robust benefits offered to employees.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Strong communication and problem solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations, engaging customers and guiding them to personalized device and service solutions in a fast-paced setting.

Role emphasizes customer service, sales, and hands-on product demonstrations with digital tools to show network coverage and benefits. Training starts immediately, with stock grants and robust benefits offered to employees.