Mobile Solutions Specialist - Sales, Service & Growth

T-Mobile; Lancaster (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile is seeking to hire Mobile Associates to support retail operations by helping customers with devices and services in a fast-paced environment.

You will build proficiency in customer service and sales to provide personalized technology solutions, and you will use digital tools to demonstrate coverage and benefits. Training is provided, with a clear path to becoming Mobile Expert and earning incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in retail preferred.
• Ability to use digital tools to demonstrate products and benefits.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage during interactions.
• Complete required training to build knowledge of products and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations.
• Perform other duties as assigned by management.

Skills

Communication

Customer Service

Sales

Change Agility

Multitasking

Engaging People

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is seeking to hire Mobile Associates to support retail operations by helping customers with devices and services in a fast-paced environment.

You will build proficiency in customer service and sales to provide personalized technology solutions, and you will use digital tools to demonstrate coverage and benefits. Training is provided, with a clear path to becoming Mobile Expert and earning incentives.