Mobile Solutions Specialist – Customer & Tech Expert

T-Mobile; Quincy (IL); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Discounts

Job summary

T-Mobile, a leading wireless provider, is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey with a focus on satisfaction and loyalty.

You'll develop skills in customer interaction, digital tool usage, and service plan recommendations while collaborating with colleagues to ensure a

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail setting preferred.
• Legal right to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience (Retail)

Job description

T-Mobile, a leading wireless provider, is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey with a focus on satisfaction and loyalty.

You'll develop skills in customer interaction, digital tool usage, and service plan recommendations while collaborating with colleagues to ensure a