Mobile Solutions Specialist – Sales & Service

T-Mobile; Jurupa Valley (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Building Benefits

Back-up Care

Childcare Subsidy

Tuition Assistance

Short-Term Disability

Long-Term Disability

AD&D Coverage

Life Insurance

Disability Insurance

Long-Term Care Insurance

Mobile Service Discounts

Home Internet Discounts

Pet Insurance

Commuter & Transit Programs

Annual Stock Grant

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and providing personalized device and service solutions in a fast-paced environment.

You’ll learn to demonstrate network benefits using digital tools, complete required training, and contribute to a seamless customer experience. The role offers training pay, a path to the Mobile Expert role, and competitive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail preferred.
• Excellent communication and customer service skills.
• Ability to engage customers and demonstrate products.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and providing personalized device and service solutions in a fast-paced environment.

You’ll learn to demonstrate network benefits using digital tools, complete required training, and contribute to a seamless customer experience. The role offers training pay, a path to the Mobile Expert role, and competitive benefits.