Mobile Solutions Specialist

T-Mobile; Tomball (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking Mobile Associates for Store-in-Store roles to energize the retail environment and educate customers on our wireless solutions. You will engage with a broad range of customers, identify their needs, and demonstrate value through solution-based selling.

successful candidates will thrive in a fast-paced setting, perform onboarding with digital tools, and collaborate with store teams to deliver exceptional customer experiences.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and demonstrate value of T-Mobile products and services.
• Educate customers, and onboard with digital self-serve tools; ensure customer satisfaction.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Satisfaction

Sales Techniques

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates for Store-in-Store roles to energize the retail environment and educate customers on our wireless solutions. You will engage with a broad range of customers, identify their needs, and demonstrate value through solution-based selling.

successful candidates will thrive in a fast-paced setting, perform onboarding with digital tools, and collaborate with store teams to deliver exceptional customer experiences.