In-Store Mobile Solutions Specialist

T-Mobile; City of Niagara Falls (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Medical, dental and vision insurance

Flexible spending account

Job summary

Mobile Associates, Store-in-Store at T-Mobile play a critical role in delivering a high-energy retail experience. You will engage customers, demonstrate products, and guide them through digital self-serve tools and the T-Mobile app to meet needs and drive satisfaction.

You will receive robust training, work in a fast-paced environment, and contribute to achieving sales targets while delivering exceptional customer service and building lasting relationships with customers and store teams.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, retail preferred.
• Strong customer focus and ability to work in a fast-paced retail environment.

Responsibilities

• Engage with customers in a high-traffic retail setting and demonstrate value of T-Mobile products.
• Use digital tools to assist customers and guide them in self-serve options and the T-Mobile app.
• Complete training on in-store processes, products, and policies; assist with onboarding of customers.
• Build relationships with customers and nearby store teams to support a positive experience.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

Mobile Associates, Store-in-Store at T-Mobile play a critical role in delivering a high-energy retail experience. You will engage customers, demonstrate products, and guide them through digital self-serve tools and the T-Mobile app to meet needs and drive satisfaction.

You will receive robust training, work in a fast-paced environment, and contribute to achieving sales targets while delivering exceptional customer service and building lasting relationships with customers and store teams.