Mobile Solutions Specialist - Sales & Service

T-Mobile; Midlothian (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate (Store-in-Store) to engage customers in a fast-paced retail setting and showcase the value of T-Mobile products and services.

You will be an ambassador who builds relationships, understands customer needs, and demonstrates solutions with confidence. You will train on the in-store experience, use digital tools, and work closely with nearby stores to onboard customers.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service and/or sales experience, retail environment preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with a broad range of customers in a high-traffic retail setting and showcase T-Mobile solutions.
• Leverage digital self-serve tools during interactions, identify needs, and demonstrate value of products and services.
• Complete training on in-store processes, stay updated via the Hub, and onboard customers with store partners.
• Be customer-obsessed: build rapport, follow up with customers, manage referrals and Be Back opportunities.
• Collaborate with local leadership to support the customer experience from account setup to service

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED (Required)

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate (Store-in-Store) to engage customers in a fast-paced retail setting and showcase the value of T-Mobile products and services.

You will be an ambassador who builds relationships, understands customer needs, and demonstrates solutions with confidence. You will train on the in-store experience, use digital tools, and work closely with nearby stores to onboard customers.