Mobile Solutions Specialist – In-Store Expert

T-Mobile; Lake Zurich (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a high-traffic retail environment, educate on T-Mobile solutions, and drive sales while delivering exceptional service.

Role emphasizes consultative selling, product knowledge, and ongoing learning with onboarding support and collaboration with nearby stores. Strong communication and customer-focused mindset required.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Engage with customers in a high-traffic retail setting and demonstrate value of T-Mobile solutions.
• Use digital tools and self-serve options to assist customers and complete onboarding.
• Learn products, processes, and store operations; assist with opening/closing and security.
• Build rapport, identify needs, and drive sales while delivering exceptional service.
• Collaborate with nearby stores to onboard customers and share best practices.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a high-traffic retail environment, educate on T-Mobile solutions, and drive sales while delivering exceptional service.

Role emphasizes consultative selling, product knowledge, and ongoing learning with onboarding support and collaboration with nearby stores. Strong communication and customer-focused mindset required.