Mobile Solutions Specialist

T-Mobile; Del Rio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Annual holidays & benefits

Job summary

T-Mobile values its people and focuses on helping customers through a fast-paced retail environment. This role supports retail operations by engaging customers and facilitating technology and service needs, building product knowledge, demonstrating solutions, and guiding customers throughout their shopping journey.

The position emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with on-the-job training and career growth opportunities

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales preferred in retail.
• Ability to engage customers and build rapport.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Multitasking

Change Agility

Customer Problem Solving

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile values its people and focuses on helping customers through a fast-paced retail environment. This role supports retail operations by engaging customers and facilitating technology and service needs, building product knowledge, demonstrating solutions, and guiding customers throughout their shopping journey.

The position emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with on-the-job training and career growth opportunities