Mobile Solutions Specialist

T-Mobile; Glendora (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Job summary

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting. Build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting. Build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and loyalty.