Mobile Tech & Service Specialist

T-Mobile; Bensenville (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile is recruiting for a role in retail operations focused on helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The position emphasizes customer interaction, digital tool usage, and service plan recommendations to drive satisfaction. Teamwork and ongoing training are required as you engage in cross-channel collaboration and contribute to a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is recruiting for a role in retail operations focused on helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The position emphasizes customer interaction, digital tool usage, and service plan recommendations to drive satisfaction. Teamwork and ongoing training are required as you engage in cross-channel collaboration and contribute to a