Mobile Sales & Tech Solutions Specialist

T-Mobile; Saginaw Charter Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Parental and family leave

Family building benefits

Disability insurance

Long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with training to grow skills and advance within the company.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience, preferably in retail.
• Ability to use digital tools and learn product information quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with training to grow skills and advance within the company.