Mobile Tech & Customer Solutions Specialist

T-MOBILE USA, Inc.; Manitowoc (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a Customer Service & Sales Associate in Manitowoc, WI to engage customers and guide them through technology and service options.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to drive satisfaction and loyalty. In this fast-paced retail role, you will train with digital tools, develop communication and problem-solving skills, and collaborate with store teams to deliver a seamless customer experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Service & Sales Associate in Manitowoc, WI to engage customers and guide them through technology and service options.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to drive satisfaction and loyalty. In this fast-paced retail role, you will train with digital tools, develop communication and problem-solving skills, and collaborate with store teams to deliver a seamless customer experience.