Mobile Sales Expert — Tech Solutions & Customer Care

T-Mobile; Tualatin (OR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile in the United States is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering outstanding service and support. Training will enhance digital tool usage and knowledge of wireless solutions, with opportunities for incentives and growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering outstanding service and support. Training will enhance digital tool usage and knowledge of wireless solutions, with opportunities for incentives and growth.