Mobile Solutions Specialist - Retail Tech & Service

T-Mobile; Montebello (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Employee stock purchase plan

Job summary

T-Mobile is seeking a Customer Associate to engage customers, demonstrate products, and tailor service plans in a fast-paced retail setting. You will build product knowledge and use digital tools to explain options, aiming for high customer satisfaction and loyalty.

This role includes on-the-job training, potential incentives, and comprehensive benefits for both full- and part-time teammates. You’ll be part of a team that values growth and customer-centric service.

Qualifications

• High School Diploma/GED is required.
• Experience in customer service or sales is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Associate to engage customers, demonstrate products, and tailor service plans in a fast-paced retail setting. You will build product knowledge and use digital tools to explain options, aiming for high customer satisfaction and loyalty.

This role includes on-the-job training, potential incentives, and comprehensive benefits for both full- and part-time teammates. You’ll be part of a team that values growth and customer-centric service.