Mobile Sales Associate: Tech Solutions & Customer Care

T-Mobile; Phillipsburg (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will build product knowledge and demonstrate solutions to help customers find the right options.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with training provided. Teamwork and adaptability are valued as you contribute to a positive shopping experience

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication, problem solving, and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Technology Enthusiast

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will build product knowledge and demonstrate solutions to help customers find the right options.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with training provided. Teamwork and adaptability are valued as you contribute to a positive shopping experience