Mobile Solutions Advisor

T-Mobile US Inc.; City of Watertown (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Discounts on services

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced store environment, educating them on wireless solutions and guiding them through the onboarding process. You will leverage digital tools to demonstrate value and close sales while delivering exceptional service.

The role emphasizes relationship-building and creating memorable customer experiences. The position requires a High School Diploma or GED and at least 6 months of customer service or sales experience, preferably

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in retail.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment using digital tools to educate and showcase T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate product value.
• Complete training on in-store processes, promotions, and systems to stay Customer Ready at all times.
• Build rapport, exceed customer expectations, and drive sales through Be Back and referral processes.
• Collaborate with nearby stores and leadership to support a positive customer experience.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced store environment, educating them on wireless solutions and guiding them through the onboarding process. You will leverage digital tools to demonstrate value and close sales while delivering exceptional service.

The role emphasizes relationship-building and creating memorable customer experiences. The position requires a High School Diploma or GED and at least 6 months of customer service or sales experience, preferably