Mobile Solutions Specialist - In-Store & Customer Engagement

T-MOBILE USA, Inc.

Midlothian (VA)

On-site

USD 25,000 - 28,000

Full time

6 days ago

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Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Employee stock grants

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates (Store-in-Store) to energize customer interactions in busy National Sales partner locations. You will educate customers on solutions, use digital tools to demonstrate value, and drive sales while ensuring outstanding service.

Role requires a High School Diploma/GED and 6 months of sales or customer service experience, with authorization to work in the U.S. Benefits and training are provided as you help customers self-serve and navigate the T-Mobile

Qualifications

High School Diploma/GED required.
6 months of customer service and/or sales experience; retail environment preferred.
Legally authorized to work in the United States; at least 18 years old.

Responsibilities

Proactively engages with customers in a high-traffic retail environment and educates them on T-Mobile solutions.
Leverages digital self-serve tools during interactions to demonstrate value and drive sales.
Completes training on in-store processes, stays current with promotions, and assists onboarding of customers.
Builds relationships with store leadership to support the customer experience from setup to device support.