Mobile Solutions Expert - Store-in-Store

T-Mobile US Inc.; Erie (Erie County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to engage customers in a high-traffic retail setting, educate them on T-Mobile solutions, and demonstrate the value of our wireless services.

You will identify customer needs, build relationships, and drive sales while delivering exceptional service. This role requires a High School Diploma/GED and about 6 months of customer service or sales experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment.
• Use digital self-serve tools during customer interactions and onboarding to demonstrate value of products and services.
• Complete training on in-store experience, products, processes and systems; review results and promotions to stay customer-ready.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to engage customers in a high-traffic retail setting, educate them on T-Mobile solutions, and demonstrate the value of our wireless services.

You will identify customer needs, build relationships, and drive sales while delivering exceptional service. This role requires a High School Diploma/GED and about 6 months of customer service or sales experience.