Mobile Service Advisor: Seamless Repair Coordination

Rush Enterprises Inc.; Fontana (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase program

Professional growth opportunities

Job summary

Rush Truck Centers in Fontana, CA is seeking a Mobile Service Advisor who coordinates customer repairs with mobile technicians, ensuring timely service and clear communication.

You will create repair orders, track work in progress, notify customers of changes, obtain approvals for additional work, and handle payment arrangements. Strong customer service and basic accounting software familiarity are required, with a GED and at least one year of related experience.

Qualifications

• High School diploma or GED.
• Minimum 1 year of related experience and/or training; or equivalent.
• Ability to review repair orders and coordinate payments.

Responsibilities

• Create repair orders in the business system per technician and customer needs.
• Review orders to ensure work is completed; note additional work and authorization.
• Maintain work-in-progress; contact customer to receive payment upon completion.
• Monitor repair progress; inform customers about changes in estimates or times and obtain proper authorization for further repairs.
• Handle inbound inquiries about work and dispatch technicians to customer locations.
• Establish payment method and obtain credit approval if needed.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Punctuality

Safety awareness

Computer skills

Education

High School Diploma / GED

Tools

Accounting software

Dealer operations software

Job description

Rush Truck Centers in Fontana, CA is seeking a Mobile Service Advisor who coordinates customer repairs with mobile technicians, ensuring timely service and clear communication.

You will create repair orders, track work in progress, notify customers of changes, obtain approvals for additional work, and handle payment arrangements. Strong customer service and basic accounting software familiarity are required, with a GED and at least one year of related experience.