Mobile Service Advisor

Rush-Enterprises; Fontana (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company matching

Employee stock purchase program

Job summary

Rush Truck Centers in Fontana, California seeks a Mobile Service Advisor to coordinate repair work on a mobile service basis, working closely with technicians to meet customer needs. This position offers a comprehensive benefits package and growth opportunities within a leading commercial vehicle dealership network.

Responsibilities include creating and reviewing repair orders, keeping work in process, notifying customers of changes in estimates and times, handling inquiries, dispatching

Qualifications

• High School diploma or GED.
• Minimum 1 year of related experience and/or training.
• Strong interpersonal and communication skills.
• Familiarity with accounting software for dealer operations.

Responsibilities

• Create repair orders in the business system according to mobile technicians and customer needs.
• Review repair orders to ensure that work is completed and additional work and authorization is noted.
• Close repair order as appropriate and in a timely manner.
• Maintain work in process repair orders until completion. Upon completion, contacts customer to receive payment.
• Check on progress of repair throughout the day in coordination with the mobile technician. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Handle telephone inquiries regarding inbound work and work in process. Dispatch mobile technician to customer location for repair needs.
• Establish customer’s method of payment. Obtain credit approval, if necessary.

Skills

Interpersonal skills

Customer service

Safety awareness

PC skills

Punctuality

Education

High School Diploma/GED

Experience: 1 year

Tools

Dealer software

Accounting software

Job description

Advertised Job Description

The Mobile Service Advisor is responsible for coordination of customer's repairs on a mobile service basis. The advisor will work closely with mobile service technicians to ensure customer needs are met.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Create repair orders in the business system according to mobile technicians and customer needs.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate and in a timely manner.
• Maintain work in process repair orders until completion. Upon completion, contacts customer to receive payment.
• Check on progress of repair throughout the day in coordination with the mobile technician. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Handle telephone inquiries regarding inbound work and work in process. Dispatch mobile technician to customer location for repair needs.
• Establish customer’s method of payment. Obtain credit approval, if necessary.

Education and/or Experience

• High School diploma or general education degree (GED)
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

Skills

• Must have strong interpersonal and communication skills.
• Maintain high customer satisfaction standards (CSI).
• Maintain safe work environment by observing safety procedures and by requiring that all staff follow the required safety rules and regulations.
• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Must be punctual and ready to work at the agreed upon time

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $21.00/Hr.

Maximum Pay Rate

USD $25.00/Hr.