Mobile Service Advisor

Rush Enterprises Inc.; Boise, Northern (ID, KY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase program

Performance-based incentives

Professional growth opportunities

Job summary

Rush Enterprises Inc. is seeking a Mobile Service Advisor to coordinate customer repairs on a mobile service basis. You will work closely with mobile service technicians to ensure customer needs are met and repair orders are processed efficiently.

The role requires strong interpersonal and communication skills, familiarity with dealership software, and a focus on customer satisfaction. This position is based at our Boise location and includes comprehensive benefits and growth opportunities.

Qualifications

• High School diploma or GED.
• Minimum 1 year of related experience and/or training.
• Must have strong interpersonal and communication skills.
• Familiarity with dealership software and accounting software.

Responsibilities

• Create repair orders in the business system according to mobile technicians and customer needs.
• Review repair orders to ensure that work is completed and additional work and authorization is noted.
• Close repair orders in a timely manner and in processing.
• Coordinate with mobile technicians and customers; communicate estimates, time requirements, and obtain proper authorization for additional work.
• Handle inbound inquiries and dispatch mobile technicians to customer locations as needed.
• Establish payment method and obtain credit approval if necessary.

Skills

Interpersonal skills

Communication skills

Customer satisfaction

Safety procedures

Punctuality

PC skills

Education

GED

Tools

Accounting software

Job description

The Mobile Service Advisor is responsible for coordination of customer's repairs on a mobile service basis. The advisor will work closely with mobile service technicians to ensure customer needs are met.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Create repair orders in the business system according to mobile technicians and customer needs.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate and in a timely manner.
• Maintain work in process repair orders until completion. Upon completion, contacts customer to receive payment.
• Check on progress of repair throughout the day in coordination with the mobile technician. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Handle telephone inquiries regarding inbound work and work in process. Dispatch mobile technician to customer location for repair needs.
• Establish customer’s method of payment. Obtain credit approval, if necessary.

Education and/or Experience

• High School diploma or general education degree (GED)
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

Skills

• Must have strong interpersonal and communication skills.
• Maintain high customer satisfaction standards (CSI).
• Maintain safe work environment by observing safety procedures and by requiring that all staff follow the required safety rules and regulations.
• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Must be punctual and ready to work at the agreed upon time

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate
USD $50,000.00/Yr.

Maximum Pay Rate
USD $60,000.00/Yr.