Mobile Service Advisor

Rush Enterprises Inc.; Fontana (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase program

Professional growth opportunities

Job summary

Rush Truck Centers in Fontana, CA is seeking a Mobile Service Advisor who coordinates customer repairs with mobile technicians, ensuring timely service and clear communication.

You will create repair orders, track work in progress, notify customers of changes, obtain approvals for additional work, and handle payment arrangements. Strong customer service and basic accounting software familiarity are required, with a GED and at least one year of related experience.

Qualifications

• High School diploma or GED.
• Minimum 1 year of related experience and/or training; or equivalent.
• Ability to review repair orders and coordinate payments.

Responsibilities

• Create repair orders in the business system per technician and customer needs.
• Review orders to ensure work is completed; note additional work and authorization.
• Maintain work-in-progress; contact customer to receive payment upon completion.
• Monitor repair progress; inform customers about changes in estimates or times and obtain proper authorization for further repairs.
• Handle inbound inquiries about work and dispatch technicians to customer locations.
• Establish payment method and obtain credit approval if needed.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Punctuality

Safety awareness

Computer skills

Education

High School Diploma / GED

Tools

Accounting software

Dealer operations software

Job description

The Mobile Service Advisor is responsible for coordination of customer's repairs on a mobile service basis. The advisor will work closely with mobile service technicians to ensure customer needs are met.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Create repair orders in the business system according to mobile technicians and customer needs.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate and in a timely manner.
• Maintain work in process repair orders until completion. Upon completion, contacts customer to receive payment.
• Check on progress of repair throughout the day in coordination with the mobile technician. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Handle telephone inquiries regarding inbound work and work in process. Dispatch mobile technician to customer location for repair needs.
• Establish customer’s method of payment. Obtain credit approval, if necessary.

Education and/or Experience

• High School diploma or general education degree (GED)
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

Skills

• Must have strong interpersonal and communication skills.
• Maintain high customer satisfaction standards (CSI).
• Maintain safe work environment by observing safety procedures and by requiring that all staff follow the required safety rules and regulations.
• Personal computer skills, familiarity with accounting and other software for dealer operations.
• Must be punctual and ready to work at the agreed upon time

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate USD $21.00/Hr.

Maximum Pay Rate USD $25.00/Hr.