Mobile Service Coordinator: Repair Orders & Customer Care

Rush Enterprises, Inc; Fontana (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Rush Truck Centers is seeking a Mobile Service Advisor to coordinate repairs at the customer's location and collaborate with mobile technicians to meet customer needs. You will create and review repair orders, manage workflow, and communicate estimates and timelines to customers while ensuring proper approvals and payment arrangements.

This role emphasizes strong communication, reliability, and a customer‑centered approach.

Qualifications

• Strong interpersonal and communication skills required.
• Customer satisfaction (CSI) emphasis and service mindset.
• Safe work environment and safety rule adherence.
• Familiarity with accounting and dealer software.
• Punctual and reliable attendance is essential.

Responsibilities

• Create repair orders in the business system according to mobile technicians and customer needs.
• Review repair orders to ensure work is completed and added work and authorization are noted.
• Maintain work in process repair orders until completion; contact customer to receive payment.
• Monitor progress of repair; inform customers of changes in estimate/time and obtain authorization for extra work.
• Handle inbound inquiries; dispatch mobile technicians to customer locations.
• Establish customer payment methods and obtain credit approval if necessary.

Skills

Interpersonal communication

Customer service focus

Safety compliance

PC skills / dealer software

Punctual and reliable

Education

High School diploma or GED

Tools

Dealer software

Job description

Rush Truck Centers is seeking a Mobile Service Advisor to coordinate repairs at the customer's location and collaborate with mobile technicians to meet customer needs. You will create and review repair orders, manage workflow, and communicate estimates and timelines to customers while ensuring proper approvals and payment arrangements.

This role emphasizes strong communication, reliability, and a customer‑centered approach.