Mobile Sales and Service Specialist

T-MOBILE USA, Inc.; Castro Valley (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role focused on assisting customers, selling devices and services, and delivering personalized technology solutions. The role emphasizes hands-on demonstrations, ongoing training, and strong customer relationships in a fast-paced retail setting.

The position includes comprehensive benefits, stock plans, and opportunities for growth. You will be part of a team dedicated to exceptional customer experiences and loyalty-building across the store

Qualifications

• Must have High School Diploma or GED.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate role focused on assisting customers, selling devices and services, and delivering personalized technology solutions. The role emphasizes hands-on demonstrations, ongoing training, and strong customer relationships in a fast-paced retail setting.

The position includes comprehensive benefits, stock plans, and opportunities for growth. You will be part of a team dedicated to exceptional customer experiences and loyalty-building across the store