Mobile Sales & Customer Experience Specialist

T-MOBILE USA, Inc.; Brentwood (Allegheny County); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Vacation and holidays

Job summary

T-Mobile USA, Inc. seeks motivated team members to assist customers with technology and service solutions in a fast-paced retail environment.

You will build product knowledge, demonstrate wireless solutions, and guide customers along their shopping journey, while developing strong service skills and digital tool usage. Expect training on retail processes and systems, with opportunities to grow within a collaborative team focused on customer satisfaction and loyalty.

Qualifications

• Change agility is required.
• Communication skills are required.
• Customer problem solving is required.
• Customer service is required.
• Engaging people is required.
• Multitasking is required.
• Sales is required.
• Teamwork orientation is required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Job description

T-Mobile USA, Inc. seeks motivated team members to assist customers with technology and service solutions in a fast-paced retail environment.

You will build product knowledge, demonstrate wireless solutions, and guide customers along their shopping journey, while developing strong service skills and digital tool usage. Expect training on retail processes and systems, with opportunities to grow within a collaborative team focused on customer satisfaction and loyalty.